• Membership Luncheon - Exceeding Customer Expectations

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    Name: Membership Luncheon - Exceeding Customer Expectations
    Date: February 20, 2019
    Time: 11:30 AM - 1:00 PM PST
    Registration: Register Now
    Event Description:
    Presented by Brad Worthley, this session was voted one of the top two keynotes in the world by the Meeting Professionals International Association. Organizations can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? Brad will entertain you with great stories and hilarious examples of organizations that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your organization. Learn why exceeding customer’s expectations is as simplistic as changing one or two behaviors and being consistent with those behaviors. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Topics include:
    • Using Pedestal Words
    • How People Judge Us
    • Three Customer Level Types
    • The Three Levels of Listening
    • Creating Emotional Attachments
    • Perception Becomes the Customer’s Reality
    Burlington Public Library
    820 E Washington Ave
    Date/Time Information:
    11:30 Networking
    12:00 Announcements
    12:05 Sponsors 
    12:20 Speaker
    12:55 Door Prizes
    Contact Information:
    Stephanie Vervaart 360-757-0994
    Online register and Prepay members $15, future members $20
    Pay at the door members $18, future members $23
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