• Housing Program Manager

  • Posted: 04/02/2024

    The Housing Program Manager is responsible for the oversight and compliance of all housing grants within the Care Coordination service delivery model. The Manager will supervise the Grant Coordinator, Landlord Liaison, Care Specialist(s) working with specific housing subsidies, and the Veteran’s program. The position is responsible for ensuring that all programs and positions are meeting quality and productivity expectations. This position will work closely with the Resource Center and Outreach Program Managers to ensure all program guidelines, rules, regulations, and funder-directed performance expectations are being met. This is a full time, salaried exempt position.

    1. Supervise and train staff; and provide adequate support to each staff member, including evaluating staff performance. Conduct routinely scheduled staff meetings and 1-on-1’s.
    2. Train Care Specialists in all locations and programs on housing grants and requirements.
    3. Oversee overall program budgets, monitoring, documentation, and compliance, for housing and vets.
    4. Oversee all grant and financial reporting accurately and on-time for housing and vets.
    5. Oversee consistent implementation of the program guidelines and procedures.
    6. Works directly with finance team on program billing, budget, and financial compliance.
    7. Effectively manage housing grant referrals and maximize timely positive exits to stable housing.
    8. Hold staff accountable to data entry standards of entering services and units correctly, as well as, tracking on client outcomes in all relevant domains, including but not limited to housing, food, employment, and financial stability.
    9. Audit and oversee efficiencies to ensure quality assurance of files, documentation, processes, etc.
    10. Set targets and collect accurate information on the pre-set outcomes for all clients seen by Housing and Vets staff.
    11. Assist or lead with grant applications and development of new programs as applicable.
    12. Track monthly indicators for billing and service targets.
    13. Promote a healthy, transparent, professional, and kind work environment.
    14. Participate in agency meetings and trainings; attend external coalition, committee, advisory, and/or government meetings, as necessary.
    15. Participate as a member of the agency Leadership Team and at least one other internal agency committee.
    16. Other related duties as assigned by management.
    Education & Experience 
    • Bachelor Degree, in Human Services, Nonprofit Management, or related field preferred.
    • OR, Five-years of successful job-related experience with a demonstrated ability to positively impact staff or program performance required.
    • Experience in a lead or supervisory role, does not have to be in social services.
    • Professional experience in project and/or contract management preferred.
    • May consider relevant lived experience as an alternative to other qualifications.
    Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work.
    License(s) & Certification(s)
    • Must have valid driver license and auto liability insurance, if personal vehicle is used for work-related travel.
    • Motivational Interviewing and Trauma Informed Care preferred.
    Skills and Abilities
    • Spanish/English bilingual helpful.
    • Knowledge in “Housing First” philosophy and strategies helpful.
    • Strong supervisory skills.
    • Training skills with the ability to adapt to different learning styles.
    • Proficient in Microsoft Office Suite applications, including Excel, Word, PowerPoint and Outlook. Knowledge of EmpowOR and HMIS preferred.
    • Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine, TV projection) is needed.
    • Must have strong and effective communication skills (oral and written), including presentations to a variety of audiences.
    • Acquired knowledge of community resources, and ability to build and sustain effective partnerships.
    • Strong organization and time management required, with ability to multi-task.
    • Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.
    • Work independently, and as a team member.
    • Creative problem-solving skills essential.
    • Able to work cooperatively and respectfully with all levels of staff.
    • Ability to pass and maintain a background check.
    Starting Wage between: $5,800.30 - $6,400.99 salary per month (DOE)
    Benefits include:
    • Medical & Dental Insurance including Rx and Vision
    • Life Insurance and AD&D coverage
    • SIMPLE IRA Retirement Plan (3% Employer Match)
    • Employee Assistance Program & Mental Health Support
    • Voluntary supplemental Cafeteria 125 Plan
    • Paid Sick and Vacation Leave
    • 12 Paid Holidays per year
    • Health club discounts
    (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)
    Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following:
    (1) Community Action Application (2) Resume (3) Letter of Interest.
    You can find all job announcements and apply online on our website at www.communityactionskagit.org
    Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements.  Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department