1. |
Answer, screen, and direct incoming phone calls to agency’s main line. |
2. |
Greet, screen, and direct, clients, donors, and community members walking in to agency. |
3. |
Direct phone calls to appropriate program or staff member. |
4. |
Track number of calls and types of requests that come in over the phone, in person, and by email. |
5. |
Maintain updated phone directory for both remote and in-office workers, including correct contact information and hours of availability. |
6. |
Issue preliminary paperwork for completion, if needed. |
7. |
Maintain a positive, service-oriented attitude at all times with the public, participants, volunteers, coworkers, and partner agencies. Interact with participants in a respectful manner that fosters self-esteem and empowerment. |
8. |
Screen individuals and families seeking emergency vouchers, bus passes, and as appropriate tangible basic need items. |
9. |
Provides variety of direct services to the public, including critical needs vouchers, Basic Food outreach, and information on other Community Action and partner agency services and track those vouchers and services in our client services database. |
10. |
Prescreen clients for Basic Food eligibility; submit applicants through Washington Connection for Basic Food. |
11. |
Provide general clerical support functions as assigned including data entry. |
12. |
Provide coverage for agency Coordinated Entry and Resource Specialist, as needed. |
13. |
Participate in agency staff meetings and trainings, as required. |
14. |
Other related duties as assigned by management. |