• Service Screener

  • Posted: 02/16/2024

    Represents Community Action of Skagit County and the Resource Center in a professional capacity, including frequent interaction with the public, on the telephone and in person.  Obtains preliminary information from persons seeking assistance and directs to appropriate service.  Focuses on assisting clients seeking basic needs, services and referrals over the phone. This is a full time position at 37.5 hours per week. Looking to fill 1-2 positions.
    Preference given to bi-lingual candidates (Spanish/English)

    1. Answer, screen, and direct incoming phone calls to agency’s main line.
    2. Greet, screen, and direct, clients, donors, and community members walking in to agency.
    3. Direct phone calls to appropriate program or staff member.
    4. Track number of calls and types of requests that come in over the phone, in person, and by email.
    5. Maintain updated phone directory for both remote and in-office workers, including correct contact information and hours of availability.
    6. Issue preliminary paperwork for completion, if needed.
    7. Maintain a positive, service-oriented attitude at all times with the public, participants, volunteers, coworkers, and partner agencies. Interact with participants in a respectful manner that fosters self-esteem and empowerment.
    8. Screen individuals and families seeking emergency vouchers, bus passes, and as appropriate tangible basic need items.
    9. Provides variety of direct services to the public, including critical needs vouchers, Basic Food outreach, and information on other Community Action and partner agency services and track those vouchers and services in our client services database.
    10. Prescreen clients for Basic Food eligibility; submit applicants through Washington Connection for Basic Food.
    11. Provide general clerical support functions as assigned including data entry.
    12. Provide coverage for agency Coordinated Entry and Resource Specialist, as needed.
    13. Participate in agency staff meetings and trainings, as required.
    14. Other related duties as assigned by management.
    Education & Experience 
    • High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred.
    • Previous customer service experience preferred.
    • Bilingual in Spanish and English strongly preferred.
    Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work
    License(s) & Certification(s)
    • Must have valid driver license and auto liability insurance if personal vehicle is used for work-related travel.
    Skills and Abilities
    • Bilingual (Spanish/English) preferred; additional languages helpful.
    • Basic clerical skills (filing, math, calculator, data entry, legible writing) required.
    • Work independently, and as a team member; self-motivated.
    • Strong organization and time management required, with ability to multi-task.
    • Excellent customer service skills.
    • Ability to defuse difficult situations.
    • Proficient in Microsoft Office Suite applications, including Excel, Word, Access, PowerPoint, Publisher and Outlook programs.
    • Must have strong and effective communication skills (oral and written).
    • Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine) is needed.
    • Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.
    Starting wage between $17.06 - $18.85 per hour (DOE)
    Benefits include:
    • Medical & Dental Insurance including Rx and Vision
    • Life Insurance and AD&D coverage
    • Cafeteria 125 Supplemental Benefits
    • Retirement Plan (3% Employer Match)
    • Employee Assistance Program & Mental Health Support
    • Paid Sick and Vacation Leave
    • 12 Holidays per year
    • Health club discount
    (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)
    Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following:
    (1) Community Action Application (2) Resume (3) Letter of Interest.
    You can find all job announcements and apply online on our website at https://communityactionskagit.bamboohr.com/careers/34?source=aWQ9MzU%3D
    Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements.  Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department